About Us

At the Information Systems Agency of Armenia, we are proud to be at the forefront of building Armenia's digital future. Working hand-in-hand with the Government and the Central Bank of Armenia, we are on a mission to shape the country's e-society through high-quality, secure, and user-friendly digital services. Our guiding principle, the "Digital Architecture of Armenia", ensures that we deliver seamless and interoperable services, making life easier for Armenians in the digital age. We are a diverse team of tech enthusiasts, policymakers, and innovators, all working together to make Armenia a model of an e-society.

About You

Are you passionate about understanding user needs and improving their digital experiences? Do you have experience in UX research and a strong desire to make a difference? If so, we want you to join our team! We are looking for a UX Researcher who is ready to dive deep into the world of digital services, gathering valuable insights and helping us enhance the experiences of users interacting with public digital services.

In this role, you will work alongside designers, developers, product owners and stakeholders to make sure that the services we develop are not only functional but also user-friendly and accessible. If you're someone who loves analyzing data, interviewing users, and making meaningful contributions to service and product design, we’d love to see your application!

Responsibilities

As a UX Researcher with us, your role will be essential in ensuring that we create digital services that truly meet the needs of our users and stakeholders. Here’s what you’ll be doing:

• Research Methodology & Planning: You’ll apply qualitative research methods to gather insights and help define the project’s direction. You’ll work closely with our team to plan and execute user research that fits within our goals and timelines.

• User Insights Analysis: Dive deep into user data to uncover trends, behaviors, and pain points. You’ll synthesize your findings into clear recommendations that will directly influence design decisions and improve the user experience.

• Discovery Research & Stakeholder Collaboration: Work with key stakeholders-including ministries and vendors to ensure we’re developing products that meet everyone’s needs. You’ll conduct in-depth interviews and workshops to align expectations and bring user-centered principles to life.

• User Interviews & Interaction with Citizens: You’ll connect with citizens from all walks of life, conducting interviews, surveys, and focus groups to understand their needs. Your research will ensure that the voices of all users are heard, from diverse backgrounds and demographics.

• Usability Testing & Evaluation: You’ll conduct usability tests to ensure our digital products are easy to use and solve real problems. By gathering user feedback and working with the design team, you'll help make continuous improvements to the user experience.

• Collaboration & Reporting: Work alongside designers, developers, researchers, and data analysts teams to ensure research findings are integrated into the product development process. You’ll communicate insights in engaging reports and presentations that help everyone understand the user’s perspective.

• Continuous Improvement & Best Practices: Stay ahead of the curve by keeping up with the latest trends in UX research. You’ll contribute to the development of best practices and a culture focused on user-centered design within our team.

Qualifications

• Experience: At least 1 year of experience in UX/UI Design, with a strong portfolio that highlights both your research and design work.
• Skills: You should be proficient in tools like Figma, Adobe XD, Miro, or FigJam to create wireframes, prototypes, and user journey maps. You’ll also need solid communication and collaboration skills to present your findings to both technical and non-technical teams.
• Analysis: Strong analytical abilities to interpret user data and use that information to refine and improve designs.
• Passion: Above all, you should have a deep passion for understanding users and improving their digital experiences.

Why You Should Apply

This is an exciting opportunity to be part of a forward-thinking team at the heart of Armenia’s digital transformation. You’ll work on projects that directly impact the public, ensuring that digital services are not only innovative but also accessible and user-friendly. Plus, with a one-year contract and the possibility for extension, this role provides both stability and growth potential.

If you're excited to bring your UX research expertise to the table and work on meaningful projects that will make a difference in people’s lives, we want to hear from you!

To Apply

Please send your CV to hr@isaa.am, ensuring you mention the position name UX Researcher in the subject line of the email.