About the project
The Information Systems Agency of Armenia (ISAA) is at the forefront of the Armenian government's digital transformation, committed to enhancing public administration through innovative citizen services. We are embarking on a significant project to reform and improve how services are delivered to citizens during critical life events, such as having a child, owning a car, or starting a business.

Role Overview 

As the Transformation Delivery Lead for the “12 Life Events project”, you will spearhead the transformation of citizen services across various life events. Your role will involve leading a team of change agents in reimagining and redesigning these services to ensure they are more efficient, user-centric, and aligned with the RA Government's digitalisation strategy. You will be responsible for driving change from conception through to implementation, providing mentorship and guidance to your team, and ensuring that each project delivers impactful and tangible results for citizens.

Responsibilities

• Act as a coach and mentor to a team of change agents, providing guidance and support throughout the transformation process.
• Lead the transformation initiative across 12 critical life events, working closely with relevant Ministries and stakeholders.
• Develop and execute a strategic transformation roadmap, addressing both legal and technical requirements.
• Support the team to conduct comprehensive discovery phases to identify and understand citizen needs and concerns for each life event.
• Draft prioritized transformation roadmaps that outline necessary changes and improvements.
• Form and manage 'rapid response' technical teams to deliver MVPs (minimum viable products) that address key pain points.
• Oversee the development and implementation of solutions, ensuring alignment with the RA Government's digitalisation strategy and standards.
• Build regular reporting mechanisms to manage and escalate issues in a timely manner
• Build and maintain strong relationships with Ministries, government bodies, and other stakeholders.
• Communicate effectively with stakeholders to ensure their needs and expectations are met throughout the transformation process.
• Facilitate change management practices to ensure smooth adoption of new processes and technologies.
• Identify and mitigate risks associated with the transformation initiatives, ensuring successful outcomes.

Requirements

• Proven experience in consultancy and managing large-scale transformation projects.
• Extensive experience in implementing change within complex environments.
• Strong understanding of public administration and citizen service delivery
• Digital product design knowledge, agile working is a plus
• Excellent leadership and team management skills, with the ability to coach and mentor effectively.
• Strong analytical and problem-solving abilities, with experience in drafting strategic roadmaps.
• Proven project management skills, including the ability to manage multiple projects simultaneously.
• Exceptional communication skills, with the ability to engage and influence stakeholders at all levels.
• In-depth knowledge of digital transformation strategies and frameworks.
• Familiarity with the RA Government's digitalisation strategy and standards
• Excellent written Armenian, spoken and written
• Knowledge of English, spoken and written.

To apply for the position the applicants must send their CV to the mail address hr@isaa.am.