The Information Systems Agency of Armenia (ISAA) is supporting the creation of the Armenian e-society. In leadership with the Government and the Central Bank of Armenia, our mission is to implement key standards for how public services and digital projects should be delivered. Our guiding standard is the “Digital Architecture of Armenia,” a Government-approved approach that places interoperability, security, and high-quality service delivery at its core. Our team consists of technology and policy-making specialists from various sectors, and we work transparently, engaging both the public and private sectors to help Armenia realize its goal of becoming a truly electronic society.

• Lead the digitalization of selected business and administrative processes from initial analysis through implementation. 
• Analyze existing processes, identify inefficiencies and opportunities for digital transformation, and define improved target processes.
• Gather, analyze, and prioritize business and user requirements from relevant stakeholders.
• Translate business needs into clear and actionable product requirements, user stories, functional specifications, and acceptance criteria.
• Define product vision, scope, priorities, and implementation roadmap in alignment with organizational objectives.
• Work closely with Digital Architects and technical teams to ensure that proposed solutions are technically feasible and aligned with the overall architecture.
• Participate in the design and development of databases, data structures, and data flows required to support digitalized processes.
• Define requirements for data exchange and integration with internal and external systems and relevant interoperability platforms.
• Coordinate the preparation and review of Technical Requirements / Terms of Reference (ToR) for software development and digitalization projects.
• Ensure that functional and business requirements are accurately reflected in technical specifications and development deliverables.
• Maintain and prioritize the product backlog and coordinate priorities with relevant stakeholders.
• Facilitate communication between business stakeholders, technical teams, vendors, and other project participants.
• Review delivered functionality against agreed requirements and acceptance criteria and coordinate user acceptance activities.
• Identify product-related risks, dependencies, gaps, and implementation challenges and ensure appropriate follow-up.
• Monitor product progress and ensure timely resolution of business and functional issues.
• Support change management and adoption of newly digitalized processes within the organization.
• Ensure appropriate product documentation, process documentation, requirements, and decisions are maintained throughout the product lifecycle.
• Contribute to continuous improvement of digital services and processes based on user feedback, operational needs, and performance results.

Please send your CV to hr@isaa.am, ensuring you mention the position name in the subject line of the email.