These are the values that guide ISAA, from the institution to every team. As a Young Professional, they guide you too.
Young Professionals Program
The Young Professionals Program (YPP) is run by the Information Systems Agency of Armenia (ISAA) to build the next generation of people driving the country's digital transformation. You won't be observing from the sidelines, you'll join as an active contributor, working on real projects that build better digital services, strengthen cybersecurity, and increase the well-being of the citizens of Armenia.
The program is built around structured Career Paths. You choose a professional specialization and rotate across three carefully selected ISAA teams that have the capacity to contribute to the development of the competencies required for that path. Along the way, you get mentorship, take ownership of meaningful work, and build a portfolio of real project contributions.
YPP is built on the belief that exceptional leaders are unleashed through responsibility, ownership, curiosity, and purposeful work. By the end of the program, participants leave not only with broader knowledge and experience, but with a proven ability to contribute, innovate, and create meaningful public impact.
What You'll Walk Away With
The YPP isn't built around observation, but around ownership. You'll spend a year contributing to real projects in Armenia's digital transformation.
- A track record of impact: Contributing directly to national digitalization projects that improve citizens' day-to-day life.
- An internationally recognized skillset: Built through structured Career Paths, mentorship, and hands-on project experience.
- A real network: Relationships with leading experts and reputable institutions across Armenia and worldwide.
- Real leadership experience: The ownership, confidence, and decision-making skills that come from leading meaningful work from idea to implementation.
Who Are We Looking For
We're not looking for technical expertise or years of experience. We're looking for people who:
- See the big picture։ Understand how your role fits with and supports organizational objectives and ensure your work is in the national interest.
- Change and improve self and others։ Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback. They focus on continuous learning and development for self, others and the organization as a whole.
- Lead and influence։ Create and engage others in delivering a shared vision. They communicate purpose and direction with clarity, integrity, and enthusiasm.
- Collaborate։ Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
- Deliver at pace։ Take responsibility for delivering timely and quality results with focus and drive.
If that sounds like you, we encourage you to apply.
What Do We Expect From You
How the Program Works: From Application to Graduation
University students and recent graduates, from any academic background.

Because no single format shows who you really are. Together, they give us a holistic, fair view of every applicant, measured against the same success profile.
- Stage 1 | Task: Identify a digitalization problem and propose policy options
- Stage 2 | Individual interview: 15-minute culture-assessment interview with an HR specialist
- Stage 3 | Group debate: Argue for or against a claim, in teams of four, within a group of eight

Detailed rubrics for each stage are available in our Handbook.
Once you're selected, you'll join ISAA through a structured onboarding process covering the Agency's mission, internal systems, teams, and the program itself.
During the onboarding, you'll meet representatives from each Career Path before choosing the one that fits your interests, strengths, and long-term goals.
You'll complete three rotations across 3 teams pre-selected to match your chosen Career Path. Because you're approaching similar challenges from different disciplines each time, the rotations build two things at once: deep expertise in your chosen field, and a strong understanding of how the wider digital ecosystem fits together.
You'll present your project outcomes, reflect on your growth, and celebrate finishing the program with your cohort.
Top performing Young Professionals may be offered the opportunity to continue their careers at ISAA, depending on organizational needs and available positions.
Career Paths: Which One To Choose?
Every Young Professional chooses and follows one career path throughout the program. Each path develops a different digital profession through carefully selected projects, mentorship, and team rotations.
Explore the paths below to discover which one best matches your interests and strengths.
User Researchers design and conduct research activities that help teams understand the needs, behaviors, and experiences of people using government services.
Their findings inform policy, service design, content, and user interactions, ensuring that services are effective, accessible, and responsive to user needs.
This path might be right for you if you։
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want citizens' needs and experiences to shape the design of public services.
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enjoy asking questions, listening to people, and uncovering the reasons behind their challenges.
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want to make government services simpler, more accessible, and easier for everyone to use.
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believe that decisions should be driven by evidence and real user insights.
Team rotations
- User Experience and Service Delivery
- Citizen Lab
- Capacity Building
Content Designers create clear, accessible, and user-focused content that helps people understand and successfully use government services. Their work may range from improving individual pieces of content to shaping the end-to-end user journey.
Working closely with user researchers, service designers, and interaction designers, content designers ensure that the right information is presented in the right place, at the right time, and in the most effective format to support user needs and policy objectives.
This path might be right for you if you։
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want government services to be simple, clear, and easy for everyone to understand.
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enjoy explaining complex topics in a way that people immediately understand.
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believe good content can make public services more accessible and easier to use.
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want every citizen to find the right information at the right time.
Team rotations
- User Experience and Service Delivery
- PR and Communications
- Legal
A Software Engineer designs, develops, and maintains accessible, secure, and scalable digital services. They translate business and user needs into technical solutions, write and maintain high-quality code, solve technical problems, and continuously improve systems through modern tools and development practices.
They contribute to the design of technical architectures, ensure effective integration and data exchange between systems, collaborate with multidisciplinary teams and external vendors, and make technology decisions that promote long-term sustainability, interoperability, and flexibility.
This path might be right for you if you:
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want to build digital products that thousands of citizens will use.
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enjoy solving complex technical problems and turning ideas into working solutions.
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want to create technology that has a real impact on public services.
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like continuously improving systems and learning new technologies.
Team rotations
- User Experience and Service Delivery
- Data Governance and Interoperability
- Cybersecurity
A Cybersecurity Specialist is responsible for protecting digital services, information systems, and data from security threats and vulnerabilities. They ensure that security requirements are integrated throughout the service lifecycle by conducting security testing, vulnerability assessments, and risk evaluations before and during service deployment.
Cybersecurity Specialists identify and report security issues, collaborate with technical teams to address vulnerabilities, and support the continuous improvement of service security and resilience.
This path might be right for you if you:
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want to protect critical digital services that millions of people rely on.
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enjoy identifying risks and finding ways to prevent them.
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want to make government systems more secure and resilient.
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believe trust is the foundation of every digital service.
Team rotations
- IT
- Cloud Transformation
- Cybersecurity
A Data Governance Manager is responsible for supporting the effective use, management, and governance of data to enable informed decision-making and improve organizational outcomes.
They help identify and analyze key data assets, monitor data quality, support data governance processes, and promote data-driven practices across the organization. Through analysis and insight generation, they contribute to better service delivery, operational efficiency, and evidence-based decision-making.
This path might be right for you if you:
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want data to help solve real-world problems and improve public services.
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enjoy analyzing information, identifying patterns, and uncovering insights that others might miss.
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want your work to support smarter decisions and shape the future of digital government.
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believe that evidence, not assumptions, should guide policies, products, and services.
Team rotations
- Cloud Transformation
- User Experience and Service Delivery
- Data Governance and Interoperability
A Legal Expert ensures that digital services are designed and implemented in compliance with applicable laws and regulations. They help teams identify legal requirements and constraints, assess regulatory implications, and provide guidance on legal risks throughout the service lifecycle.
Where necessary, they support the development of legislative or regulatory changes to enable successful implementation of digital initiatives. Depending on the project's scope and needs, Legal Experts may contribute on either a full-time or part-time basis.
This path might be right for you if you:
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want to shape the laws and policies that enable digital transformation.
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enjoy solving complex legal and policy challenges with real societal impact.
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want to ensure that innovation and technology are supported by effective regulation.
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believe good public policy can make digital services more accessible, efficient, and trustworthy.
Team rotations
- Cybersecurity
- Legal
- Data Governance and Interoperability
An Infrastructure Engineer designs, automates, and operates secure and scalable cloud and infrastructure platforms that enable the reliable delivery of digital services. They build and maintain cloud-native infrastructure, automate software and infrastructure delivery, and embed observability, security, and resilience into the platforms that power public digital services.
This path might be right for you if you:
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want to have input in building the infrastructure behind modern public services.
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are curious about how technology can make government services more reliable, secure, and resilient.
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enjoy solving complex problems and finding smarter, more efficient ways to make things work.
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want to help establish common technical standards that make Armenia’s digital infrastructure more secure, reliable, and interoperable.
Team rotations
- Cloud Transformation
- User Experience and Service Delivery
- Data Governance and Interoperability
Meet Our Graduate YPs
Every cohort leaves behind real work. Here's a glimpse of what recent Young Professionals built during their year at ISAA.
For more detailed information on the program, how to implement it and its stages, read our handbook available․
Frequently Asked Questions (FAQ)
Bachelor’s and master’s students, as well as recent graduates from any discipline, are welcome to apply.
No. Previous work experience is not required. Applicants are evaluated based on their strengths, behaviors, and alignment with the program’s values and culture.
No. Technical skills are not required. The program offers Career Paths for both technical and non-technical students.
No. We do not require or test technical skills, because they can be developed during the program. We look for curious, proactive applicants who demonstrate ownership, critical thinking, leadership potential, and a willingness to learn.
We are looking for applicants who demonstrate the following behaviors:
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Seeing the big picture
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Changing and improving self and other
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Leadership and Influencing
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Collaboration
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Delivering at pace
Yes. Young Professionals receive a salary consistent with a part-time junior position.
Yes. The program is part-time and designed for students. It offers schedule flexibility so participants can balance work and studies.
Young Professionals graduate with practical experience, a strong professional network, and a deeper understanding of digital transformation. Top-performing participants may be offered the opportunity to continue their careers at ISAA, depending on organizational needs and available positions.
Yes. During onboarding, you’ll learn about each Career Path before choosing the one that best matches your interests, strengths, and long-term goals.
No. ISAA selects team rotations carefully to ensure they support your chosen Career Path and professional development.
No. Each Career Path is designed to develop a specific set of skills. Changing paths midway would leave participants with only a partially developed skillset in each area.
That is completely normal. During onboarding, you’ll learn more about each Career Path before making your decision.
Applications open in October and remain open until January. The selection process starts, the results of which are finalized in May. The candidates who successfully complete each stage receive job offers. The program starts on May 15.
Interest form submission: September
Applications open: October
Students and recent graduates
- About the Program
- Why Choose the YPP
- What We Expect from You
- How the Program Works: From Application to Completion
- Professional Opportunities
- Career Paths: How to Choose Your Path
- How to Prepare
- Meet YPP Graduates
- Frequently Asked Questions
Interest form submission: September
Applications open: October
Students and recent graduates
- About the Program
- Why Choose the YPP
- What We Expect from You
- How the Program Works: From Application to Completion
- Professional Opportunities
- Career Paths: How to Choose Your Path
- How to Prepare
- Meet YPP Graduates
- Frequently Asked Questions