The MEL Officer will play a key role in monitoring and analyzing the digitalization of public services in Armenia. The main objective of the position is to collect and analyze quantitative and qualitative data to assess the current level of digitalization, identify service gaps, and prioritize non-digital services with the highest potential impact if digitized. Approximately 70% of the workload will be dedicated to this MEL project, while the remaining 30% will support broader research initiatives, including fieldwork coordination, in-depth interviews, focus group moderation, and recruitment activities related to life events research.

The Researcher will play a key role in advancing data-driven decision-making in public service digital transformation. The position combines applied research with institutional capacity-building. Approximately 50% of the workload will focus on conducting user research to inform digitalization priorities, and 50% will focus on developing training materials, guides, and tools to strengthen the research capacity of government bodies.

The Cybersecurity Range Engineer supports the national capacity-building agenda by designing, deploying, and maintaining cyber range environments used for cybersecurity trainings. The role focuses on creating realistic, hands-on learning experiences for students, public sector employees, and critical infrastructure professionals.

We are looking for a talented and creative UI/UX Designer to join our team and help design intuitive, accessible, and visually compelling digital experiences for citizens and institutions in Armenia. In this role, you will collaborate closely with cross-functional teams—including product managers, developers, researchers, and policy makers—to craft user-centered design solutions for public digital platforms.

We are looking for a passionate and skilled UX Researcher to join our team and help enhance the digital experience of citizens across Armenia. In this role, you will collaborate with cross-functional teams—including designers, developers, product owners, and key stakeholders—to ensure that public digital services are intuitive, user-friendly, and accessible.

We are looking for a Senior Software Engineer to join our Digital Infrastructure team and lead the implementation and scaling of X-Road—Armenia’s secure data exchange layer for digital government services. In this technical leadership role, you will be responsible for designing and deploying critical components of the interoperability infrastructure that powers cross-agency digital services.

As a Senior DevOps Engineer, you will play a pivotal role in implementing and maintaining cloud-native, secure, and scalable platforms critical to Armenia’s public sector digital transformation.

Are you a passionate and energetic software engineer looking to make a real impact? The Information Systems Agency of Armenia (ISAA) is seeking enthusiastic Senior Full Stack Software Engineers to join our dynamic team.

Are you looking for a job that will contribute to empower Armenians to systematically improve their lives and wellbeing, provide opportunities for private enterprises to enhance competitiveness, ensure greater efficiency and good governance in public institutions, and enable the development and widespread use of personalized IT solutions built around the needs of everyday citizens? Then we have an exceptional opportunity for you! The concept of electronic identity in Armenia can strengthen and support the country in many ways. For this purpose, we are looking for a Business Analyst.  We are growing and challenging ourselves to innovate and we are seeking collaborators to co-create. Join us, and help build the next impactful solution for our country and citizens.  The Senior Business Analyst is responsible for identifying and documenting business requirements for projects or programs, and ensuring that they align with the organization's goals and objectives. The Senior Business Analyst works closely with stakeholders to understand their needs and translate them into functional requirements that can be implemented by the development team. They also provide guidance and mentorship to junior business analysts and help to develop the business analysis practice within the organization.

We are seeking a highly skilled and motivated Senior Developer to lead the development team building Armenia’s new State Population Register (SPR), a cornerstone of the country’s digital transformation. This role is crucial for creating a secure, scalable, and citizen-centric system that will serve as the backbone of digital services, enabling once-only data usage, interoperability and seamless citizen experiences. As a Senior Developer, you will both set the technical direction, be an individual contributor and mentor a team of developers, ensuring that design, coding, and delivery meet the highest standards of quality, security, and usability.

We are looking for a Product Owner to lead the development of the Hartak.am mobile app, a flagship digital platform that will transform how Armenian citizens access public services.

In this role, you will work alongside designers, developers, product owners and stakeholders to make sure that the services we develop are not only functional but also user-friendly and accessible.