Digital architecture of Armenia
Overview
The Digital Architecture of the Republic of Armenia seeks to enable all aspects of the state to serve its citizens in a secure and convenient manner. It is designed to allow for agencies to innovate at a pace best fitting with their interests while enforcing collaboration in critical areas. It provides well-defined relationships between the interests of citizens and the enterprises, individual organizations provisioning services to them and the digital policies providing a unified direction for the Republic of Armenia.
Visual overview of Armenia’s digital architecture
Digital architecture as a framework for state agencies to collaborate
The Agencies form a centerpiece of the architecture. They are free to provide services based on their mandate and resources available. However, while comprised of independent branches, the government should act as a unit. Therefore, the individual agencies are linked by four layers of cooperation. Each provides technical and organizational means for agencies to jointly solve the complex problem of offering low-friction services in a holistic manner. To aid cooperation with the private sector, all layers can be extended to include private sector organizations. The layers each consist of technical infrastructure surrounded by a community of stakeholders enabling technical collaboration and run by ISAA. In addition, each layer should have a corresponding strategic collaboration community run by a working group and focusing on higher-level issues.
The layers form the fabric holding the Digital Architecture together. The Electronic identity layer allows citizens, officials, and enterprises to interact with all agencies using a single strong physical identity linked to several electronic identities of varying strength. The delivery channels layer allows agencies to present the end user a unified user experience regardless of which agencies are involved in its implementation. The delivery channels are enabled by the integration layer, that allows agencies a well-regulated access to data stored by other organizations enabling clear responsibilities for data quality and protection. Finally, the infrastructure layer links the agencies using shared secure physical and network infrastructure pooling the resources of multiple agencies to gain economies of scale and achieve technical interoperability.
The architecture described requires a policy context to function. This context establishes the layers, sets forth the rights and obligations of their operator as well as the individual agencies and creates mechanisms to direct agencies to move from status quo towards the Digital Architecture. These policies are linked to the architecture by the finance and portfolio management processes, that fund development of and integration with the layers, direct agencies to develop solutions fitting with the architecture and reduce duplication of effort by favoring joint investments over development of siloed systems. On the other hand, the policy context is supported by the information security processes, operated by ISAA, that ensure the policies and the architecture they support maintain a risk profile in line with the importance of the Digital Architecture to the Republic of Armenia. These cybersecurity processes provide input to the development and operation of the cooperative layers described above and use the layers to enforce information security policies. Finally, both the agencies and the policy context are supported by the Information System Registry, that serves as a discovery tool for the agencies allowing them to find datasets and technical resources, they need for service provisioning and as a transparency aid for the citizens providing a clear perspective on which organizations process their data and for what reasons.