The Information systems agency of Armenia is supporting the creation of the Armenian e-society. In leadership with the Government and the Central Bank of Armenia, our mission is to implement key standards for how public services and digital projects should be delivered. Our guiding standard is the “Digital Architecture of Armenia,” a Government-approved approach that places interoperability, security, and high-quality service delivery at its core. Our team consists of technology and policy-making specialists from various sectors, and we work transparently, engaging both the public and private sectors to help Armenia realize its goal of becoming a truly electronic society.

The Business Analyst (BA) will support the analysis, improvement, and delivery of digital public services and internal systems within the SPR Team. The role focuses on understanding business needs, gathering and documenting requirements, analysing processes, and ensuring effective collaboration between business and technical teams.
The successful candidate will work closely with stakeholders, product teams, developers, and other government entities to help deliver user-centred and efficient digital solutions.

• Analyse business needs, processes, and operational challenges
• Gather, document, and manage business and user requirements 
• Translate business requirements into user stories, functional specifications, and acceptance criteria 
• Conduct stakeholder interviews, workshops, and requirement gathering sessions 
• Support process improvement and digital transformation initiatives 
• Collaborate with technical teams to ensure accurate implementation of requirements 
• Assist in testing and validating delivered solutions against business expectations 
• Prepare documentation, reports, process flows, and analysis materials .

• Bachelor’s degree in Business, Information Systems, IT, Public Administration, or related field 
• Experience as a Business Analyst or similar role 
• Strong analytical and problem-solving skills 
• Ability to document and communicate requirements clearly 
• Excellent communication and stakeholder management skills 
• Experience with tools such as Jira, Confluence, Visio, or similar platforms 
• Ability to work effectively in multidisciplinary teams 

Desirable

• Experience working on government or public sector projects 
• Knowledge of process modelling techniques (BPMN, UML, etc.) 
• Understanding of system integration and digital service delivery

Please send your CV to hr@isaa.am, ensuring you mention the position name in the subject line of the email.