The Information systems agency of Armenia is supporting the creation of the Armenian e-society. In leadership with the Government and the Central Bank of Armenia, our mission is to implement key standards for how public services and digital projects should be delivered. Our guiding standard is the “Digital Architecture of Armenia,” a Government-approved approach that places interoperability, security, and high-quality service delivery at its core. Our team consists of technology and policy-making specialists from various sectors, and we work transparently, engaging both the public and private sectors to help Armenia realize its goal of becoming a truly electronic society.

The IT Support Specialist provides first-line technical support to employees, assisting with hardware, software, and network-related issues. The role ensures efficient resolution of user requests, supports daily IT operations, and escalates complex technical or security-related issues to senior IT or Information Security teams when necessary.

• Provide first-level support for IT service requests and incidents.
• Troubleshoot desktop computers, laptops, mobile devices, and office software issues.
• Support Microsoft Office applications, including Outlook.
• Assist users with account access, password resets, and system login issues.
• Install and configure standard user software and applications.
• Install, configure, and maintain computers, printers, scanners, and other IT equipment.
• Support meeting room technologies, including video conferencing and meeting equipment.
• Perform basic hardware diagnostics and coordinate repairs or replacements when required.
• Assist users with remote connectivity and network access issues.
• Support the installation and troubleshooting of network-connected devices such as printers and workstations.
• Report advanced network or infrastructure-related issues to senior IT staff.
• Support employee onboarding and offboarding activities from an IT perspective.
• Assist with account creation, email configuration, and device setup.
• Support mobile device configuration and remote access tools.
• Help users maintain compliance with IT and Information Security policies and procedures.
• Log, track, and resolve support requests using the IT ticketing system.
• Ensure timely communication and follow-up with users regarding reported issues.
• Escalate unresolved or complex technical issues to the appropriate teams when necessary.
• Maintain basic technical documentation, FAQs, and user guides.
• Assist in preparing user instructions and IT awareness materials.
• Support user training and awareness initiatives when required.
• Provide technical setup and support for internal and external events.
• Ensure proper operation of audiovisual equipment, video conferencing tools, and presentation systems during events.
• Troubleshoot technical issues during meetings, workshops, and organizational events.

• Technical education or a degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 1–2 years of experience in IT Support, Help Desk, Technical Support, or a similar role is preferred.
• Experience supporting Windows, macOS, and Linux operating systems.
• Basic networking knowledge, including TCP/IP, Wi-Fi, VPN, and LAN troubleshooting.
• Hardware troubleshooting and peripheral device support.
• Experience with Microsoft Office applications and user account administration.
• Familiarity with IT ticketing systems and service request management.
• Strong customer service and communication skills.
• Ability to diagnose and resolve technical issues efficiently.
• Ability to prioritize and manage multiple tasks simultaneously.
• Team-oriented mindset with a proactive approach.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Please send your CV to hr@isaa.am, ensuring you mention the position name in the subject line of the email.