The Information systems agency of Armenia is supporting the creation of the Armenian e-society. In leadership with the Government and the Central Bank of Armenia, our mission is to implement key standards for how public services and digital projects should be delivered. Our guiding standard is the “Digital Architecture of Armenia,” a Government-approved approach that places interoperability, security, and high-quality service delivery at its core. Our team consists of technology and policy-making specialists from various sectors, and we work transparently, engaging both the public and private sectors to help Armenia realize its goal of becoming a truly electronic society.

The Information Systems Agency of Armenia (ISAA) is seeking a Public Services Digitization Product Owner (Life Events) to lead the transformation of citizen-centric public services around business-related life events (Entrepreneurship & Protection of Property Rights and Paying Taxes).

The Product Owner will work across government institutions to assess current service delivery, define future-state service models, identify institutional, workforce, cultural, legal and technological gaps, and guide implementation of the required reforms.

This is a strategic product leadership role requiring strong analytical skills, stakeholder influence and the ability to translate complex government processes, policies and user needs into modern digital public services.

• Work with the Research and Design Team to understand citizen needs, service journeys, and existing public service delivery models.
• Prepare current-state assessments, process maps, service blueprints and future-state service models.
• Conduct gap analyses covering institutional capability, business processes, workforce capacity, digital maturity, organizational readiness, culture, legislation and technology.
• Define and communicate the product vision, objectives, priorities and roadmap for assigned life-event services.
• Develop practical recommendations and transformation roadmaps for moving from the current to the future state.
• Prioritize initiatives based on user and public value, evidence, feasibility, risks and government priorities.
• Coordinate ministries, agencies and other stakeholders to align policies, processes and responsibilities around the proposed service model.
• Influence senior decision-makers, challenge existing approaches where necessary and provide clear, evidence-based direction on required changes.
• Facilitate interviews, workshops, consultations and cross-government working groups.
• Review legislation, regulations and administrative procedures to identify barriers to digital service delivery.
• Develop or contribute to proposals for legislative and regulatory amendments required to support transformation.
• Work with multidisciplinary teams, including service designers, business analysts, architects, developers, legal experts and policy specialists.
• Define measurable outcomes and performance indicators, monitor implementation and use data to support continuous improvement.
• Represent ISAA in meetings with senior government officials, development partners and external stakeholders.

• Master’s degree in law, Public Administration, Public Policy, Digital Transformation, or another relevant field.
• Minimum five years of relevant professional experience in digital transformation, public sector reform, product management, service design, policy development, business transformation, or organizational development.
• Demonstrated experience leading complex, cross-functional initiatives involving multiple stakeholders.
• Knowledge or experience in registering and running a business in Armenia is preferred.
• Ability to develop product strategies, future-state service models, transformation roadmaps, and product priorities using research, evidence, and user insights.
• Strong understanding of user-centered design principles and the ability to translate citizen needs into effective digital public services.
• Ability to balance user needs, policy objectives, institutional priorities, legal constraints, and implementation realities while maintaining a clear strategic direction.
• Experience assessing organizational capabilities, business processes, workforce readiness, organizational culture and change requirements to define future-state operating models.
• Strong leadership, facilitation, negotiation and influencing skills, with the ability to build trusted relationships, achieve consensus and lead cross-government initiatives without formal authority.
• Experience defining measurable outcomes, using qualitative and quantitative evidence to support decision-making, and driving continuous improvement through performance monitoring.
• Ability to apply Agile, Lean and iterative delivery principles while working effectively with multidisciplinary and multi-stakeholder teams.
• Excellent written and verbal communication skills, including the preparation of analytical reports, policy papers, presentations and executive briefings.
• Strong analytical and critical thinking, strategic and outcome orientation, high professional integrity and commitment to delivering public value.
• Excellent written and spoken Armenian and English.
• Knowledge of Russian is an advantage.

Please send your CV to hr@isaa.am, ensuring you mention the position name in the subject line of the email.