The Information Systems Agency of Armenia (ISAA) is supporting the creation of the Armenian e-society. In collaboration with the Government and the Central Bank of Armenia, our mission is to implement key standards for how public services and digital projects should be delivered. Our guiding standard is the “Digital Architecture of Armenia,” a Government-approved approach that places interoperability, security, and high-quality service delivery as its core pillars.
Our team consists of technology and policy-making specialists from various sectors. We work transparently, engaging both public and private sectors, to help Armenia realize its goal of becoming a truly electronic society.

As a Media & PR Coordinator, you will strengthen ISAA’s public presence, ensuring our strategic initiatives and digital transformation efforts are clearly communicated to the public, media, and partners.
You are an effective storyteller with a strong understanding of media relations, public communications, and reputational management. You excel at crafting clear messages, managing press interactions, and developing communication materials that resonate with diverse audiences. You are comfortable navigating complex information environments and can translate technical and policy-oriented content—including topics like digital ID, cloud computing, cybersecurity, interoperability, and digital public services—into accessible, engaging narratives.
You are proactive, organized, and detail-oriented. You bring excellent writing skills, strong judgment, and the ability to work collaboratively with senior officials, cross-government stakeholders, and external partners. You can handle sensitive information with discretion and perform well under tight deadlines or in high-pressure situations.

• Develop and implement media and PR strategies that enhance ISAA’s public visibility and support the Agency’s key initiatives.
• Prepare clear and compelling press releases, speeches, talking points, media kits, and briefing materials.
• Manage media relations, including responding to inquiries, coordinating interviews, and maintaining relationships with journalists and media outlets.
• Support the planning and execution of public events, press briefings, and communication campaigns.
• Coordinate communication and messaging with ministries, government agencies, and relevant partners to ensure consistency and alignment with ISAA’s objectives.
• Monitor media coverage and prepare regular reports on public perception, key narratives, and emerging communication risks.
• Identify opportunities for proactive communication and ensure timely dissemination of accurate information.
• Support crisis communication efforts, including drafting statements and coordinating rapid media responses during urgent or politically sensitive situations, outages, or cyber incidents.
• Support social media and multimedia content coordination, including preparing briefs for designers and ensuring platform-appropriate tone.
• Collaborate with UX and service design teams to align messaging with user journeys and simplify technical content.
• Ensure all communication outputs uphold ISAA’s brand voice, values, and communication standards.

• Ideally 2–4 years of experience in public relations, media communications, journalism, or related fields (or equivalent experience).
• Strong understanding of the Armenian media landscape and public communication processes.
• Exceptional written and verbal communication skills in Armenian; strong English writing and speaking skills.
• Experience drafting press materials, managing media interactions, coordinating public-facing events, and supporting social media content.
• Ability to translate complex, technical, or policy-oriented information into clear, accessible messages for broad audiences.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills and comfort working with senior officials, cross-government stakeholders, and diverse partners.
• Familiarity with digital transformation, public sector communication, or government institutions is an advantage.
• Ability to handle sensitive information with discretion and respond to time-critical communication needs.
• Knowledge of data-driven communication approaches, including engagement metrics, media analytics, or sentiment analysis, is a plus.

Please send your CV to hr@isaa.am, ensuring you mention the position name Media & PR Coordinator in the subject line of the email.