Other
Business Analyst
September 01, 2026
About Us
The Information systems agency of Armenia is supporting the creation of the Armenian e-society. In leadership with the Government and the Central Bank of Armenia, our mission is to implement key standards for how public services and digital projects should be delivered. Our guiding standard is the “Digital Architecture of Armenia,” a Government-approved approach that places interoperability, security, and high-quality service delivery at its core. Our team consists of technology and policy-making specialists from various sectors, and we work transparently, engaging both the public and private sectors to help Armenia realize its goal of becoming a truly electronic society.
About You
The Business Analyst (BA) will play a key role in supporting the analysis and delivery of digital public services and internal systems. The role requires a strong ability to understand and translate business and legal needs into clear, structured requirements and specifications for technical implementation.
The ideal candidate is an analytical, detail-oriented, and highly organized professional who can effectively work between Legal Experts, business stakeholders, and external vendors. They should be comfortable documenting complex processes and use cases, establishing clear project terminology and concepts, and ensuring that requirements are consistently understood across all parties involved in the project.
Responsibilities
- Serves as requirements and vendor liaison.
- Translates business needs into requirements/specifications for vendors to implement.
- Documents use cases (search, case tracking, alerts, docket monitoring).
- Establishes core concepts and definitions applicable within the project, forming the foundation on which the system will be built.
- Bridges the gap between the Legal Expert's requirements and technical implementation.
Qualifications
- Bachelor’s degree in Business, Information Systems, IT, Public Administration, or a related field.
- Proven experience as a Business Analyst, Systems Analyst, Requirements Analyst, or in a similar role.
- Experience with requirements gathering, analysis, documentation, and specification.
- Ability to translate business requirements into clear and structured requirements/specifications for technical teams or vendors.
- Strong analytical and problem-solving skills, with excellent attention to detail.
- Ability to understand and document business processes, system functionalities, and use cases.
- Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.
- Strong stakeholder management and coordination skills.
- Ability to work effectively with external vendors and multidisciplinary teams.
- Ability to understand complex information, establish clear concepts and definitions, and structure them into a format suitable for system development.
- Experience with tools such as Jira, Confluence, Visio, or similar platforms for requirements and process documentation.
- Ability to work effectively in a structured and collaborative environment and manage multiple requirements and stakeholders.
Desirable
- Experience working on government or public-sector projects.
- Experience working with legal, regulatory, or compliance-related requirements.
- Knowledge of process modelling techniques such as BPMN, UML, or similar.
- Understanding of system integration and digital service delivery.
- Experience working with external software vendors or implementation partners.
To Apply
Please send your CV to hr@isaa.am, ensuring you mention the position name in the subject line of the email.