The Information Systems Agency of Armenia (ISAA) is supporting the creation of the Armenian e-society. In collaboration with the Government and the Central Bank of Armenia, our mission is to implement key standards for how public services and digital projects should be delivered. Our guiding standard is the “Digital Architecture of Armenia,” a Government-approved approach that places interoperability, security, and high-quality service delivery as its core pillars.
Our team consists of technology and policy-making specialists from various sectors. We work transparently, engaging both public and private sectors, to help Armenia realize its goal of becoming a truly electronic society.

You are a strong communicator and coordinator who thrives in complex, high-stakes environments. You are comfortable engaging with diverse stakeholders, including government bodies, critical infrastructure operators, and international partners, and you understand the importance of trust, clarity, and structure in cybersecurity coordination.

You bring a solid understanding of national cybersecurity ecosystems, CERT/CSIRT operations, and crisis management dynamics. You are able to translate technical cyber incident information into clear, actionable insights for decision-makers and can remain calm, organized, and effective during cyber crises. You value collaboration, preparedness, and continuous improvement, and you are motivated to contribute to Armenia’s national cyber resilience.

• Serve as the primary liaison between AM-CERT and national and international stakeholders, including government entities, regulators, CII operators, and partner CERTs.
• Support the categorization and mapping of Critical Information Infrastructure using established national and international frameworks.
• Maintain structured and trusted communication channels with ministries, regulators, and critical infrastructure operators.
• Coordinate information sharing and stakeholder engagement during active cyber incidents and national-level crises.
• Support crisis management activities, including stakeholder briefings, coordination calls, and situation updates.
• Assist in the development and refinement of national cyber crisis communication and coordination procedures.
• Facilitate joint exercises, simulations, and cross-sector engagement activities to strengthen preparedness.
• Translate technical incident data into executive-level briefings and decision-support materials.
• Maintain up-to-date stakeholder contact lists, escalation matrices, and coordination documentation.

• 4–6 years of professional experience in cybersecurity coordination, crisis management, stakeholder engagement, or related roles.
• Experience working with international CERT communities or multilateral organizations.
• Knowledge of crisis management, business continuity, or resilience frameworks.
• Experience supporting or participating in national or sector-level cyber exercises.
• Understanding of CERT/CSIRT operations, incident response coordination, and information-sharing practices.
• Knowledge of Critical Information Infrastructure (CII) frameworks and national cybersecurity governance models.
• Fluency in Armenian and English, with strong written and verbal communication skills.
• Strong organizational, facilitation, and analytical skills, with the ability to work under pressure.

Please send your CV to hr@isaa.am, ensuring you mention the position name Cybersecurity Liaison & Crisis Management Officer – AM-CERT in the subject line of the email.