From November 19 to 22, a delegation from the Information Systems Agency of Armenia conducted a working visit to Estonia.

As part of the visit, representatives from ISAA participated in the Annual Tallinn Digital Summit on November 19-20. The summit, which has been held since 2017, aims to bring together representatives from the public and
private sectors, as well as policymakers from countries that have achieved success in the field of digitalization. The goal of the summit is to discuss developments in the field of digitalization and address existing challenges.

On November 19, as part of the summit, the United Nations Department of Economic and Social Affairs (UN DESA) organized a panel discussion on the topic: “Digitalization of Public Services: Challenges and Opportunities for Developing Landlocked Countries.”

The Director of ISAA, Nerses Yeritsyan, participated as a speaker, presenting Armenia’s digitalization agenda, completed projects, and ongoing initiatives. He highlighted the importance of strengthening national capacities in cybersecurity, data interoperability, and data protection.

On November 20, as part of the event, ISAA’s Head of UX and Service Delivery, Harmik Azarian, delivered a presentation on the “hartak.am” national services platform and the 12 “life event” projects aimed at advancing Armenia’s digital transformation.
During the visit, a meeting was held with representatives of Estonia’s Information System Authority (RIA) to gain on-site knowledge of the Estonian experience, which is considered one of the world’s leading examples in the field of digitalization. Discussions focused on the possibilities
of localizing best practices in Armenia. Topics included the “X-Road” interoperability platform and the digital national identification system.

The ISAA delegation also met with representatives of the Estonian partner
company, “Proud Engineers”, to discuss the current scope of collaboration, review ongoing activities, and explore future cooperation opportunities.

On November 21-22, additional meetings were held with companies operating in the fields of digitalization and data interoperability. The discussions highlighted best practices in public-private partnerships,
citizen-centered and trusted services development, and the design and implementation of modern digital services. Companies presented their best practices for developing and providing citizen-oriented digital services.